ILLENNIUM SQUARE LEEDS

BOX OFFICE
0113 376 0318

FAQs

How much are tickets and where can I buy them?

Event tickets for all live music concerts on Millennium Square will be available to purchase online, in person from Leeds City Centre Box Office or by telephone on 0113 376 0318.

Tickets may also be available to purchase via the concert promoters website and / or from selected ticketing outlets and / or from Opera North. For further details please refer to the event ticketing information as advertised.

Can I purchase a ticket on the day?

It’s advisable to purchase all tickets in advance to avoid any disappointment. Any on the day sales will be strictly subject to availability on the day of the concert.

Is the concert suitable for people of all ages and do children need a ticket?

All persons attending the concert will need a ticket. All persons under 16 years must be accompanied by an adult (18 years and over), unless otherwise stated. Please note that for certain concerts some of the content may not be suitable for children under 16 and parental discretion is advised.

Is there a concessionary ticket for disabled people?

Tickets prices are set by the concert promoter so therefore please see pricing details for the individual event. For further details please see the ‘Accessibility’ section below.

Are there any ticketing conditions and will I be able to get a refund?

Tickets are non-refundable and any persons wishing to attend the concert are advised to read and understand the ticketing conditions as stated by the promoter and/or ticketing outlet before purchasing.

The organisers reserve the right to refuse admission or eject any persons for anti-social or threatening behaviour, actions likely to cause damage or injury, or failure to comply with the reasonable request of the organisers. Entry will also be refused to those that appear to be intoxicated.

What and where is Millennium Square?

Millennium Square is an outdoor public space and bespoke live entertainment venue located within the civic quarter of the city centre. The venue is surrounded by some of the city’s most significant and iconic buildings including; Leeds Civic Hall, Leeds Town Hall, Leeds City Museum, Leeds General Infirmary and the Carriageworks Theatre / Electric Press complex.

How do I access the concert arena?

The main entrance / exit gates to the concert arena are located on Cookridge Street (Gate C) adjacent to Leeds City Museum and on Portland Crescent (Gate A).

If I need to leave the concert arena can I get back in?

No, there will be no pass-outs permitted once you are inside the concert arena. In the case of emergencies please contact the stewarding gate supervisor for further help and assistance.

Will there be alcohol available at the concert?

Yes, alcohol will be available to purchase from the licensed bars within the concert arena, unless stated otherwise in the details for individual events. No alcohol will be served to any persons under the age of 18. A check 25 age verification policy will be in operation at all times and photographic identification showing proof of age may be required.

Can I bring food and drink to the concert?

No, strictly no alcohol, glass, cans or any food or other refreshments (other than small 500ml water bottles with unbroken seals) are permitted to be brought into the concert arena. Fully licensed bar, catering facilities and free drinking water will be provided.

Is seating provided and can I bring a chair and other furniture to the concert?

No, portable chairs or large outdoor furniture will not be permitted inside the concert arena. For all fully seated concerts (as advertised), seating will be provided on a reserved basis

What other items can / can’t I bring?

Items that are not allowed inside the arena include (but are not restricted to); alcohol, glass, cans, chairs, portable furniture, large umbrellas, parasols, tents, gazebos, laser pens, air horns, fireworks, flares, smoke canisters, barbeques, paper lanterns or any lighting with a naked flame.

As an outdoor concert please bear in mind weather conditions can change quickly, so all concert goers should dress appropriately. Umbrellas may obstruct the view of other audience members so waterproof clothing or disposable ponchos should therefore be considered.

No illegal substances and/or any items deemed to be a potential weapon or threat to public safety are permitted. Any persons found in possession will be ejected and reported to the police.

Please note event stewards will be entitled to search all persons and/or their possessions on entry. Staff will not take any responsibility for any prohibited items.

What happens if it rains?

Millennium Square is an outdoor event space and we are pleased to say that concerts will continue in all weathers. Please note, umbrellas are not allowed to be used during the performance, so please come prepared and bring appropriate waterproof clothing. Concerts are only ever cancelled if the weather endangers the performers or the audience.

Are animals permitted within the concert arena?

Only Registered Assistance Dogs will be permitted into the concert arena. For further information see ‘Accessibility’ section below.

Are there plenty of toilet facilities?

Yes, the venue has permanent and additional temporary toilets.

Please make sure you familiarise yourself with the toilet location and layout of all venue facilities upon entry.

Is there an ATM/cash machine at the event?

No, sorry there are no onsite cash facilities available.

Can I smoke at the event?

As an outdoor venue, smoking is permitted but please be considerate towards other audience members.

At fully seated concerts (as advertised) smoking (including the use of e-cigarettes), is only permitted in designated smoking areas.

Can I take photos at the concert?

Recreational photography of family, friends and/or scenic views to capture the atmosphere of the concert is permitted other than where other persons attending can be clearly identified as the main focus. Please therefore be respectful to other people’s privacy at all times, or you may be challenged and asked to stop and/or leave.

Photography/filming/recording for professional/commercial use is not permitted without prior written authorisation or media event accreditation from the concert promoters.

All persons entering the venue consent to any photography/filming/recording as arranged by the promoter/ venue for possible future transmission/publication or promotional purposes.

No tripods or other large photography/film equipment may be used, unless by those with written authorisation or media event accreditation from the organisers.

Can I get media or photo accreditation?

All media and photo requests should be made in writing direct to the concert promoter.

How can I travel to and from the venue?

By bus: A number of bus routes pass through the city centre and stop in close proximity to Millennium Square on The Headrow and Woodhouse Lane. For all bus service timetable and further information please contact West Yorkshire Metro on 0113 245 7676 or visit wymetro.com

By Rail: Leeds City train station is only a 10 minute walk away from Millennium Square via City Square leading into Park Row and Cookridge Street. For train services and timetable information visit nationalrail.co.uk

By Car: A variety of street and secure parking options are available around the Civic Quarter. For further information on city centre parking visit leeds.gov.uk or call parking services on 0113 395 0050.

Is there a pick up/drop off point or a taxi rank?

There are designated taxi ranks located nearby. In order to avoid congestion and access issues on the day, all persons attending are requested not to arrange pick up/drop off directly outside the main gates.

As venue owners Leeds City Council aims to provide an accessible and inclusive facility for all events taking place on Millennium Square.

Millennium Square is a city centre outdoor public space built as a hard-standing paved area which follows the natural topography of the surrounding ground levels and slopes down from North to South. The venue is easily accessible from all sides with level / sloped access.

Find out more about accessibility

I have an important question that isn’t answered here in the FAQs, so who can I contact? For all ticketing, press and general event enquires please contact the concert promoter directly. For all venue related and accessibility queries, please contact Leeds City Council Events Team by email.