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Coronavirus (COVID-19) Update:

 

To manage the impact of Covid-19 in Leeds and ensure the safety and wellbeing of our audiences and all Leeds City Council staff, we must continue to stay at home as much as possible in order to control the virus and save lives.

 

The majority of our events until the end of July have either been cancelled or postponed to a later date. These include the AJ Bell World Triathlon Leeds, the Leeds Food & Drink Festival, 80s Classical, Club Classical Anthems, Raiders Of The Lost Ark In Concert, One Night Under The Stars, Salute to Reggae, Will Young & James Morrison, The Popworld Festival, the Brutus Gold's Love Train and the Leeds Ska & Mod Festival. All other scheduled events are currently being reviewed on a weekly basis and we will keep you informed of any changes and their implications as soon as we can. In the meantime we will continue to develop our online content and look forward to engaging with as many people as possible through our social media channels.  

 

If you have bought tickets to any of our events, a member of our Box Office team will be in touch with you shortly. If you have any queries please contact boxoffice@leeds.gov.uk and allow our team to either respond via email or call you back. If that’s not possible, please call the team on 0113 376 0318 (Mon-Fri between 10am and 5pm). Please be prepared for a short wait as our Box Office team are now working remotely. Voicemail messages will be collected on a regular basis and someone will get back to you at the earliest opportunity. Please be assured that every ticket holder will be contacted either by email, telephone or post. We won’t forget you.  

 

Our sincere thanks for your understanding and continued support during these difficult times.

 

Keep safe & well.

 

With kind regards

 

Leeds Arts, Events & Venues team

 

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Terms and Conditions

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Terms and Conditions

 

Venue 

  1. For ticketed events, admission for all persons by valid ticket only.
  2. For seated events the organisers reserve the right to change seats to others of equal value
  3. The organisers reserve the right to make alterations to the published performance
  4. A concert environment is not suitable for very young children. Age restrictions may apply as publicised.
  5. The organisers reserve the right to refuse admission or eject any persons for anti-social or threatening behaviour, actions likely to cause damage or injury, or those that are intoxicated through alcohol or illegal substances
  6. Discretional security searching of clothing, bags and other items is a condition of entry to protect everyone’s safety.
  7. The use of illegal substances including new psychoactive substances (NPS) or similar is strictly forbidden. Any persons found in possession of illegal substances will be ejected and substances seized
  8. A check 25 age verification policy will be in operation for the sale or supply of alcohol. The organisers reserve the right to refuse to serve alcohol to those that are intoxicated, or are likely to become intoxicated if further alcohol is served
  9. The organisers will not take responsibility for lost possessions &/or prohibited items. Prohibited items include but are not restricted to; food, drink (excluding small 500ml plastic bottles of water with unbroken seals), alcohol, glass, cans, chairs, portable furniture, golf / pointed umbrellas, parasols, tents, gazebos, laser pens, air horns, fireworks, flares, smoke canisters, barbeques, paper lanterns or any lighting with a naked flame
  10. No re-admission or pass-outs, other than at the discretion of the venue
  11. No animals will be permitted with the exception of registered assistance dogs
  12. The sale of unauthorised merchandise is prohibited
  13. Please follow any direction/instruction given by event safety stewards
  14. CCTV is in operation with images recorded for the purpose of crime prevention and public safety. All incidents of crime and disorder will be reported to the police
  15. Millennium Square is a licensed premises. Please note when you leave the event you are entering an alcohol free zone where no alcohol is permitted or you could be liable for a fine
  16. Please be courteous to our neighbours when leaving the venue, don’t drop litter & keep noise to a minimum

    Photography

  17. Recreational photography of family, friends and/or scenic views of the venue/event is permitted other than where other persons attending the event can be clearly identified as the main focus. Please therefore be respectful to other people’s privacy at all times or you may be challenged and asked to stop and/or leave.
  18. Photography/filming/recording for professional/commercial use is not permitted without prior written authorisation or media event accreditation from the organisers
  19. All persons entering the venue consent to any photography/filming/recording as arranged by the organiser for possible future transmission/publication or promotional purposes
  20. No tripods or other large photography/film equipment may be used, unless by those with written authorisation or media event accreditation from the organisers

    Conditions of Sale

    Tickets are sold by Leeds City Council, Leeds City Centre Box Office, Leeds Town Hall, The Headrow, Leeds, LS1 3AD on behalf of producers, promoters and event organisers, including Leeds City Council events and seasons. When booking you acknowledge that you agree to the following terms and conditions:

    Ticket purchases

    Tickets cannot be exchanged or refunded after purchase, except in the case of a materially altered or cancelled performance/event. This does not affect your statutory rights. The organisers do not accept liability for any personal compensation claims for a cancelled performance

  21. It is the responsibility of the purchaser to check all tickets at the time of purchase or on arrival (by post/email), and to promptly make the box office team aware of any mistakes so they can be rectified.
  22. Processing fees will not be refunded in the event of a cancellation or rescheduled performance. 
  23. Tickets must not be sold or resold without the express permission of Leeds City Centre Box Office and the promoter of the event.
  24. Any resale, or attempt to sell tickets at a higher price than originally purchased, will result in the order being cancelled without prior notification.
  25. Agency tickets are accepted on the understanding that the agent is acting for the customer and not for Leeds City Council. The customer should make themselves aware of the ticket agents’ own terms and conditions of sale (which may differ from those written here) when booking through a third party/agent as their acceptance of those terms is with said agent.
  26. When booking discounted tickets, proof of eligibility is required. Tickets may be held at box office whilst proof is checked or requested on entry to the venue.
  27. All ticket prices quoted are for tickets purchased in advance of the event. The promoter reserves the right to change the advertised price at any time.

    Booking Fees

  28. A booking fee, currently 10% of the total booking, is applied to all transactions made through Leeds City Centre Box Office.

Terms and Conditions