Fanzone
Terms & Conditions and FAQs

We strongly recommend purchasing tickets in advance online or by phone on 0113 376 0318 (Mon–Sat, 10am–4pm), to avoid disappointment. 
Any on-the-day tickets will be subject to availability only.

Tickets are typically emailed a few days before the event. Please keep an eye on your inbox, including your junk or spam folders. If you haven’t received your tickets closer to the event date, please get in touch with the ticket office for assistance.

Leeds Ticket Hub will be open at the Carriageworks Theatre on Millennium Square from 2 hours before doors open.

No—mobile tickets are accepted. Please ensure your ticket is downloaded and ready to scan on arrival.

There are three main entrances:

Gate A: Portland Crescent (also provides access to the Accessible Viewing Platform)
Gate B & C: Rossington Street / Cookridge Street
All entrances offer level or sloped access.

Re-entry is generally not permitted - when you’re in, you’re in. In the case of medical emergencies please contact the stewarding gate supervisor for further help and assistance.

Yes, the venue has permanent and additional temporary toilets including disabled person’s toilets. Please make sure you familiarise yourself with the toilet location and layout of all venue facilities upon entry.

No, portable chairs or large outdoor furniture will not be permitted inside the concert arena.

Backpacks of any size or large bags will not be allowed into the arena. You are permitted to bring small bags or handbags no larger than 21cm x 29cm (approx. A4 size piece of paper).  All bags are subject to a search so please avoid bringing one where you can as this would speed up your entry to the venue.

Items that are not allowed inside the arena include (but are not restricted to):

• Alcohol
• Glass
• Cans
• Chairs and portable furniture
• Large umbrellas and parasols
• Tents and gazebos
• Laser pens
• Air horns
• Fireworks
• Flares
• Smoke canisters
• Barbeques
• Paper lanterns
• Any lighting with a naked flame

This is an outdoor event with no cover, and it will go ahead rain or shine—please dress appropriately.

In the case of bad weather, you are advised to pack a waterproof as no large umbrellas are allowed. Small umbrellas will be permitted if used towards the back of the venue and not blocking anyone’s view. Ponchos will be available on site at the bars.

For hot weather, we recommend sunscreen, a hat, and staying hydrated. A free water refill station is available on-site.

In the case of severe weather, updates will be communicated via official channels. 

If you lose an item during the event, please speak to a member of staff.
After the event, contact events@leeds.gov.uk.

Any persons who require to bring medicines, food or drink to manage a medical condition or medical equipment will be welcome to attend all events staged at the venue. Please note however that glass or cans are prohibited items so wherever possible plastic drink receptacles should be used. If a bag larger than the dimensions specified in the ‘Bag Policy’ section is required, please inform the gate stewards that it is necessary for medical purposes and provide clarification of use. 

Please note that discretional security searching of clothing, bags and other items is a condition of entry to protect everyone’s safety. To avoid any misunderstandings in this respect, please make the gate stewards aware of what medicine, food or drink you require to have with you upon arrival. 

All persons attending an event are requested to make themselves aware of the standard venue terms and conditions prior to arrival at the venue. Should you have any specific queries or concerns please contact the council’s events team.

No - food and drink cannot be brought into the arena.

If you have a medical condition, then a doctor’s note will permit diet-specific food and drink only.

Yes - there will be a range of food stalls and bars on site, offering a variety of options throughout the event. Please note the bars are cashless.

Yes - vegetarian and vegan options will be available from selected vendors.

Only small 500ml sealed water bottles are permitted, or one empty reusable plastic bottle per person (no glass or metal). Free drinking water will be available on site.

Yes - personal photography of family, friends and/or scenic views to capture the atmosphere of the concert is permitted other than where other persons attending can be clearly identified as the main focus.

However:

• Professional or commercial recording is not permitted without prior approval
• By entering, you consent to possible filming/photography for promotional use
• Official photographers and videographers will be present, if you prefer not to appear in content, speak to a member of staff or contact us in advance.

Millennium Square is fully accessible with a raised viewing platform, disabled toilets and a dedicated changing places unit. Find out more including how to access the raised viewing platform and the councils essential companion scheme dependency unit. Find out more about accessibility.

Millennium Square is easily accessible by bus, train and car.

For full travel details, directions and parking information, please visit our Getting Here page.

Public safety at all our events is our priority and we continually review our security measures in conjunction with our contracted security provider (Gough & Kelly), West Yorkshire Police and other agencies to keep you safe.

• Please be aware that security searches of clothing, bags and other items may be conducted, at our reasonable discretion, at any time during your visit, including on entry and exit. We advise you to plan your travel arrangements in advance and arrive in plenty of time.

•  Please always follow any direction / instruction from our team of SIA registered stewards

•  CCTV is in operation with images recorded for the purpose of crime prevention and public safety

• Project Servator policing teams will be regularly visiting the events and please do not be alarmed if you see armed Police officers attending the event

•  If you see anything suspicious during your visit, please contact a member of security staff or alternatively call 101. In an emergency always use 999. Further information on what to look out for and how to contact police can be found at www.gov.uk/ACT

Project Servator is a policing tactic used to deter, detect and disrupt a range of criminality, including terrorism. Find out more about the initiative and how you can help here.